Certified Front Desk Representative (CFDR) START Instructor Guide

Works with START and quickSTART

This Instructor Guide can be used with both the START and quickSTART programs!

Certified Front Desk Representative (CFDR) START Instructor Guide
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Certified Front Desk Representative (CFDR) START Instructor Guide

Price: $154.95
Member Price: $124.95
Price: $154.95
Member Price: $124.95
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The START for Front Desk Representative Instructor Guide is the trainer resource for the START and quickSTART training programs for the Certified Front Desk Representative.

START is training presented in a classroom setting. quickSTART is training on-the-job.

Programs for individual positions include the following sections:

  • All Employee Knowledge
  • Position-Specific Knowledge
  • Job Breakdowns (START)
  • Skills Validation List (quickSTART)

The Front Desk Representative training features concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include:

  • Identifying equipment and systems used by front desk staff
  • Understanding the importance of key control
  • Identifying the steps and tasks involved in pre-arrival, check in, and departure
  • Demonstrating effective sales and upselling techniques used by the front desk.

Instructor Guide includes:

  • Trainer materials and learning resources, including competencies, quizzes and activities.
  • Printable certification exam questions for the Front Desk Representative position.

Successful candidates who complete the START or quickSTART program and pass the 30 multiple-choice question Certified Front Desk Representative exam with a score of 70% or higher will receive a certificate and lapel pin.

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Online Training

Classroom Training

On-the-Job Training

Instructor Guide


What is the difference between START and quickSTART?

START is training presented in a classroom setting. quickSTART is training on-the-job. The quickSTART study guide includes a skills validation list that an employee would go through with their supervisor on the job to demonstrate proficiency in the tasks presented in the training. The START study guide does not have this piece because it is meant for classroom training.

Works with START and quickSTART

This Instructor Guide can be used with both the START and quickSTART programs!

Learn More