Certified Guestroom Attendant (CGA) START Instructor Guide

Works with START and quickSTART

This Instructor Guide can be used with both the START and quickSTART programs!

Certified Guestroom Attendant (CGA) START Instructor Guide
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Certified Guestroom Attendant (CGA) START Instructor Guide

Price: $154.95
Member Price: $124.95
Price: $154.95
Member Price: $124.95
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The START for Guestroom Attendant Instructor Guide is the trainer resource for the START and quickSTART training programs for the Certified Guestroom Attendant.

START is training presented in a classroom setting. quickSTART is training on-the-job.

Programs for individual positions include the following sections:

  • All Employee Knowledge
  • Position-Specific Knowledge
  • Job Breakdowns (START)
  • Skills Validation List (quickSTART)

The Guestroom Attendant training features concise instructions for training new or prospective employees on how to perform 19 key tasks correctly. These include:

  • Defining common room status codes
  • Demonstrating how to use cleaning supplies and chemicals correctly and safely
  • Understanding safety and security issues for housekeepers
  • Discussing ways to organize carts and work areas for maximum efficiency

Instructor Guide includes:

  • Trainer materials and learning resources, including competencies, quizzes and activities.
  • Printable certification exam questions for the Guestroom Attendant position.

Please note:

Successful candidates who complete the START or quickSTART program and pass the 30 multiple-choice question Certified Guestroom Attendant exam with a score of 70% or higher will receive a certificate and lapel pin.

©2015

Works with START and quickSTART

This Instructor Guide can be used with both the START and quickSTART programs!

Learn More