Certified Hospitality Sales Professional (CHSP®)

Prerequisites

You can earn the CHSP designation if fifty percent or more of your duties involve sales of guestrooms or meeting space to groups or individuals. All areas of hospitality sales are included: rooms, convention/conference, banquet/catering, group, etc.

Candidate Time in Position: Current employment in a sales position for at least 6 months.

Time in position requirement can be eliminated if you meet the following conditions:

• One current AHLEI supervisor, management, department head, or executive certification
• A degree from an accredited academic institution

How to Apply

• Access the online application

Have the following documents available to upload:

• Current Resume
• Job Description
• Employment Verification Form (signed by your immediate supervisor)
• Copy of diploma or transcripts
• Complete payment

Printable Application

Download the Certified Hospitality Sales Professional (CHSP®) application.

Resource Materials

Candidates for the Certified Hospitality Sales Professional designation receive the CHSP study materials.

Exam

When you are ready to take the exam online, contact AHLEI’s Certification Department to have the exam sent to your proctor.

A proctor may be a CHA, CHSP, a hospitality educator, an AHLA member association executive, your immediate supervisor or a member of the clergy. Your designated proctor cannot be a relative.

The CHSP exam has 100 multiple-choice questions that must be answered within two hours. The test questions test your mastery of competencies derived from six key areas of knowledge. The key areas of testing are:

• The Marketing Plan
• Business and Leisure Travelers
• Travel Agents and Meeting Planners
• The Sales Office and Reservations
• Revenue Management
• Personal and Telephone Sales

For additional information, please contact the Professional Certification Department:

Email: certification@ahlei.org | Phone 407-999-8100 or 888-575-8726 | Fax: 407-236-7848 or 407-999-8610

The hospitality industry constantly changes, so hospitality professionals must continually advance their knowledge and skills. For this reason, certification designees hold their certification for only five years.

During the next five years, the designee must:

• Maintain their qualifying position within the industry
• Earn points by fulfilling activity requirements

Points are earned for:

• Professional experience
• Professional development activities/seminars
• Industry-related involvement
• Educational services

Other ways to earn recertification points:

• Complete any AHLEI hospitality management course online. They provide five points toward the recertification total. View course offerings and enroll today.
• Earn points for attending any industry-affiliated tradeshow, conference, or convention.

Recertification Application

Certified Hospitality Sales Professional (CHSP) - ( Application ) ( Maintenance Points )

A candidate may elect to sit for the exam to earn recertification instead of earning points. The candidate must achieve a minimum score of 70 percent to recertify.

The recertification fee* is $100. Candidates who recertify must pay the fee, complete a maintenance activity form, submit all supporting documentation, and sign the maintenance agreement - agreeing to all terms.

Once recertified, you will receive a new jeweled lapel pin that reflects the number of years you are certified and a new certificate.

*Prices are subject to change without notice.

Please submit your recertification packet to:

American Hotel & Lodging Educational Institute
6751 Forum Drive, Suite 220
Orlando, Florida 32821

Multiple Staff Members

To order this program for your property to train multiple staff members, contact our sales team.

Additional Information

For additional information, please contact the Professional Certification Department:

Email: certification@ahlei.org | Phone: 407-999-8100 or 888-575-8726 | Fax: 407-236-7848 or 407-999-8610