Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. The fourth edition has a fresh look and easy-to-follow format.
Supervisory Skill Builders can be used to prepare for the Certified Hospitality Supervisor (CHS®) professional certification designation. While employment in a supervisory capacity is required, completion of the program eliminates the 90-day time in position needed to qualify for the certification.
Ideal as a self-trainer, the series helps supervisors: meet management objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them.
The nine online modules are:
- You as a Supervisor
- Effective Communication
- Conducting Orientation and Training
- Staffing and Scheduling
- Improving Employee Performance
- Handing Problems and Conflict
- Motivation and Team building
- Time Management