Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. The fourth edition has a fresh look and easy-to-follow format.
Supervisory Skill Builders can be used to prepare for the Certified Hospitality Supervisor (CHS®) professional certification designation. While employment in a supervisory capacity is required, completion of the program eliminates the 90-day time in position needed to qualify for the certification.
Supervisory Skill Builders workbooks provide supervisors with insight into the skills and competencies they need to manage their time. Supervisors will gain the know-how to communicate effectively, motivate their employees, resolve workplace conflicts, and to gain the respect, trust and support from the people who work for them.
The workbooks contain a variety of exercises, checklists, and other activities to help learners self-assess and engage with the content.
The nine topics are:
- You as a Supervisor
- Conducting Orientation and Training
- Handling Problems and Conflicts
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Sold as a package that includes all nine workbooks. Instructor Guides are available for group training.
Supervisory Skill Builders workbooks are for in-person or on-the-job training; an online version of the program is available for self-study.