Certified Hospitality Supervisor (CHS) Online Exam

Prerequisites

Qualifying Position

Qualifying supervisor—a person who supervises two or more individuals; has job duties that are at least 20 percent supervisory in nature and which include such tasks as scheduling, training, interviewing, discipline, inspecting and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department.

Time in Position

3 months:

• Supervisor, Manager, Department Head, or Executive Certification eliminates time requirement
• Degree from an accredited academic institution or Completion of SSB eliminates time requirement

Preparation

Candidates may choose to complete the Supervisory Skill Builders series in preparation for the CHS Exam.

You may purchase the training first separately and apply for the CHS later:

• Supervisory Skill Builders Online Courses
• Supervisory Skill Builders Workbooks

OR

You may purchase the CHS application & exam package along with the training:

• CHS: Certified Hospitality Supervisor Application, Supervisory Skill Builders Online Course and Exam
• CHS: Certified Hospitality Supervisor Application, Supervisory Skill Builders Study Guides and Exam

How to Obtain Certification

• Purchase your application, study guide, and exam package
• Complete and submit your application and supporting documents
• Upon approval, access resource materials
• Connect with a proctor to complete your exam

How to Apply

Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. Until your application is approved, you will be unable to access the exam preparation resource materials that are part of your purchase.

To apply:

1. After checkout, check your order confirmation email and click on the "Apply Online" link.
2. Upon logging into the system, you can select the "Launch" button to begin your application.
3. Follow the instructions and steps provided.
4. Provide correct documentation and required references. Have these documents available for upload:
• Current Resume
• Job Description
• Copy of diploma or transcripts
• Any previous AHLEI certification certificates
5. Following response by references, open and submit application.

Following application approval, your exam preparation resource materials will become available under “My Learning & Exams.” If your application is denied, you will be entitled to a refund of your entire package.

Enrollment period

Exam will be accessible for 1 year from date of application approval.

Finding a Proctor

You will need to connect with a proctor and register for a proctored exam session before you see the exam under the “My Learning and Exams” dashboard. Follow the prompts to identify a proctor.

NOTE: Proctors will need to follow an approval process. When you have identified a proctor, be sure to share the proctor approval process.

Once your proctor schedules an exam session, they will send you and enrollment link, select enroll and you can access your exam under Proctored Exams on your Learning and Exam dashboard. On the day of the exam, select Launch exam, your Proctor will enter in the Exam Session password and your exam will start.

Results

Once you have submitted your exam, you will receive a pass/fail notification. Once your Proctor has closed out the Exam Session you’ll see your exam results/certificate under the Certificate/Results tab on your Learning and Exam dashboard.

Upon passing the exam, you will be granted access to your digital certification certificate. To purchase an exam retake, please contact Customer Care.