How do I pay for my CHA program fee?
Once the Certification Department has accepted your online application, an email will be sent to you with payment instructions.
How do I access my online study material?
Instructions for access to the CHA Online Review will be emailed to you upon payment of the CHA program fee.
How long do I have to complete the CHA program?
Once payment has been received, you will have one year to pass all seven CHA online exam sections.
Are there any options to practice the exam before I take the real thing?
Yes. Within each online review section, under the Table of Contents, there is an icon labeled "Practice Quiz." Click on that icon to begin the practice exam for that section. You can take each "Practice Quiz" as many times as you need. Please keep in mind that the scores are overwritten each time you take the quiz.
How do I take the CHA exam?
Make sure that you are logged in to the CHA course. From there, you will be able to access all seven exam sections. Exam sections do not need to be taken in the order listed in the course.
Should I take all seven exam sections at one time?
Because the online review and exams are broken down in sections, we recommend focusing on one section at a time. The option is available to go through each course section, then take the corresponding exam section; or, if you feel well versed in the content, you can take the exam without reviewing the course material. Of course, we highly recommend a review of the material prior to taking any of the seven exam sections.
What is the time limit for each exam?
Once you have started the certification exam, you will have 35 minutes to complete the section. The exam is timed; if you leave your computer for any reason, the clock continues to run.
What score do I need to have to pass the exam?
To pass the CHA exam, each of the seven 35-question online exam sections will need to be successfully completed with a passing score of at least 70 percent. If for any reason you do not achieve a passing score on any section, you will need to retake that section.
How do I retake the exam?
Candidates are allotted one re-take of each of the seven CHA exam sections with payment of the CHA program fee. If you do not pass a retake exam, you can purchase two more retakes for US $100; once the retake fee has been processed, you will then have two more retakes available for EACH exam section that you did not pass.
What if I can't complete the program in the one-year time frame?
If you have not passed all seven section exams within your one-year enrollment period, there is an option to extend the program one year from your original program due date for a fee of US $100.
When I pass all seven sections of the exam, what do I receive?
Upon passing all seven sections, you will have earned the CHA designation. You will receive a CHA certificate, jeweled lapel pin, and CHA Maintenance Forms. For your convenience, we offer a temporary printable certificate and acceptance letter within the CHA course that can be used until you receive your certificate and pin package.
Can I earn college credit for my CHA?
AHLEI has agreements with the following educational organizations that will offer college credit for the CHA, to reduce the number of credits needed to complete a degree program.
American Public University
Through an agreement with American Public University, those who hold the Certified Hotel Administrator (CHA®) designation can earn undergraduate or graduate credit for their certification when they enroll in certain American Public University programs of study. For complete details, visit the Educational Institute page on American Public University's website.
University of Phoenix
The University of Phoenix offers undergraduate or graduate credit for the Certified Hotel Administrator (CHA®) designation through its prior learning assessment (PLA) process when enrolling into a bachelor's or master's degree program. Details on academic credits are available on the Credit Recommendation Guide for AHLEI courses and certifications, including the CHA®.
American Council on Education (ACE)
The Certified Hotel Administrator (CHA®) has been recommended for college credit by the American Council on Education (ACE). The American Council on Education College Credit Recommendation Service (ACE CREDIT) has reviewed AHLEI's Certified Hotel Administrator (CHA) certification and determined that it is worth six semester credits at an upper-division baccalaureate degree level and three semester credits at a graduate degree level in hospitality management.
ACE's College Credit Recommendation Service (ACE CREDIT) connects workplace learning with colleges and universities by helping adults gain access to academic credit at colleges and universities for formal courses and examinations taken in the workplace or other settings outside traditional higher education. The service reviews programs and assigns to them a suggested level of college credit. Individuals applying to a college or university may submit ACE-recommended programs for possible awarding of college credit by that institution. For more information, visit the ACE CREDIT Transcript Service website at http://www.acenet.edu/acecredit.