Certified Hospitality Administrator (CHA) Online Program

Prerequisites

You can earn the CHA designation if you have been employed for two years (and are currently employed) in one of these qualifying positions:

General manager, owner/operator in a lodging hospitality company, or corporate executive* at a lodging hospitality company responsible for the operation of two or more properties

Assistant general manager or director of operations/rooms division (after successfully completing the CRDE certification)

Candidate Time in Position: 2 years.

The time in position requirement can be reduced by one year by meeting the following conditions:

• One current AHLEI department head certification (limit 1)
• A degree from an accredited academic institution (limit 1)

* A corporate executive is defined as an individual, employed by a firm responsible for the operation of two or more properties, who serves as a regional or corporate director of operations, or has ultimate corporate responsibility for rooms, marketing, finance, food and beverage, revenue management, human resources or engineering.

How to Obtain Certification

• Purchase your application, study guide, and exam package
• Complete and submit your application and supporting documents
• Upon approval, access resource materials
• Connect with a proctor to complete your exam

How to Apply

Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. Until your application is approved, you will be unable to access the exam preparation resource materials that are part of your purchase.

To apply:

1. After checkout, check your order confirmation email and click on the "Apply Online" link.
2. Upon logging into the system, you can select the "Launch" button to begin your application.
3. Follow the instructions and steps provided.
4. Provide correct documentation and required references. Have these documents available for upload:
• Current Resume
• Job Description
• Copy of diploma or transcripts
• Any previous AHLEI certification certificates
5. Following response by references, open and submit application.

Following application approval, your exam preparation resource materials will become available under “My Learning & Exams.” If your application is denied, you will be entitled to a refund of your entire package.

Resource Materials

The Certified Hotel Administrator review program is a self-paced online program that helps you prepare for the CHA certification exam. You can access it online or download the content into a mobile device, tablet or computer.

The program is segmented by modules with topics including:

• Financial Management
• Food and Beverage Management
• Human Resources
• Leadership
• Marketing and Sales
• Revenue Management
• Rooms Management

You can focus on one area at a time in any order. Each module includes a practice quiz that you can take as many times as you wish before attempting to take the comprehensive final exam.

Exam

You will need to connect with a proctor and register for a proctored exam session before you see the exam under the “My Learning and Exams” dashboard.

Follow the prompts to identify a proctor.

NOTE: Proctors will need to follow an approval process. When you have identified a proctor, be sure to share the proctor approval process.

Once your proctor schedules an exam session, they will send you and enrollment link, select enroll and you can access your exam under Scheduled Exams on your Learning and Exam dashboard. On the day of the exam, select Launch exam, your Proctor will enter in the Exam Session password and your exam will start.

Results

Once you have submitted your exam, you will receive a pass/fail notification. Once your Proctor has closed out the Exam Session you’ll see your exam results/certificate under the Certificate/Results tab on your Learning and Exam dashboard.

Upon passing the exam, you will be granted access to your digital certification certificate.

Certifications are valid for 5 years. You may purchase your digital recertification application at any time before the expiration date. To recertify, candidates must pay the fee and complete a recertification application, submitting all supporting documentation. The recertification fee* is $200. Candidates apply to recertify past the 5-year mark are subject to a late fee.

Visit Get Certified to purchase the Recertification Application.

Once your application is approved, a new certificate will be available under the Certificates/Results tab on your Learning and Exams dashboard.

*Prices are subject to change without notice.

For additional information, please contact the Professional Certification Department: ​

Email: certification@ahlei.org | Phone: 407-999-8100 or 888-575-8726

How do I pay for my CHA program fee?

Once the Certification Department has accepted your online application, an email will be sent to you with payment instructions.

How do I access my online study material?

Instructions for access to the CHA Online Review will be emailed to you upon payment of the CHA program fee.

How long do I have to complete the CHA program?

Once payment has been received, you will have one year to pass all seven CHA online exam sections.

Are there any options to practice the exam before I take the real thing?

Yes. Within each online review section, under the Table of Contents, there is an icon labeled "Practice Quiz." Click on that icon to begin the practice exam for that section. You can take each "Practice Quiz" as many times as you need. Please keep in mind that the scores are overwritten each time you take the quiz.

How do I take the CHA exam?

Make sure that you are logged in to the CHA course. From there, you will be able to access all seven exam sections. Exam sections do not need to be taken in the order listed in the course.

Should I take all seven exam sections at one time?

Because the online review and exams are broken down in sections, we recommend focusing on one section at a time. The option is available to go through each course section, then take the corresponding exam section; or, if you feel well versed in the content, you can take the exam without reviewing the course material. Of course, we highly recommend a review of the material prior to taking any of the seven exam sections.

What is the time limit for each exam?

Once you have started the certification exam, you will have 35 minutes to complete the section. The exam is timed; if you leave your computer for any reason, the clock continues to run.

What score do I need to have to pass the exam?

To pass the CHA exam, each of the seven 35-question online exam sections will need to be successfully completed with a passing score of at least 70 percent. If for any reason you do not achieve a passing score on any section, you will need to retake that section.

How do I retake the exam?

Candidates are allotted one re-take of each of the seven CHA exam sections with payment of the CHA program fee. If you do not pass a retake exam, you can purchase two more retakes for US $100; once the retake fee has been processed, you will then have two more retakes available for EACH exam section that you did not pass.

What if I can't complete the program in the one-year time frame?

If you have not passed all seven section exams within your one-year enrollment period, there is an option to extend the program one year from your original program due date for a fee of US $100.

When I pass all seven sections of the exam, what do I receive?

Upon passing all seven sections, you will have earned the CHA designation. You will receive a CHA certificate, jeweled lapel pin, and CHA Maintenance Forms. For your convenience, we offer a temporary printable certificate and acceptance letter within the CHA course that can be used until you receive your certificate and pin package.

Can I earn college credit for my CHA?

AHLEI has agreements with the following educational organizations that will offer college credit for the CHA, to reduce the number of credits needed to complete a degree program.

American Public University

Through an agreement with American Public University, those who hold the Certified Hotel Administrator (CHA®) designation can earn undergraduate or graduate credit for their certification when they enroll in certain American Public University programs of study. For complete details, visit the Educational Institute page on American Public University's website.

University of Phoenix

The University of Phoenix offers undergraduate or graduate credit for the Certified Hotel Administrator (CHA®) designation through its prior learning assessment (PLA) process when enrolling into a bachelor's or master's degree program. Details on academic credits are available on the Credit Recommendation Guide for AHLEI courses and certifications, including the CHA®.

American Council on Education (ACE)

The Certified Hotel Administrator (CHA®) has been recommended for college credit by the American Council on Education (ACE). The American Council on Education College Credit Recommendation Service (ACE CREDIT) has reviewed AHLEI's Certified Hotel Administrator (CHA) certification and determined that it is worth six semester credits at an upper-division baccalaureate degree level and three semester credits at a graduate degree level in hospitality management.

ACE's College Credit Recommendation Service (ACE CREDIT) connects workplace learning with colleges and universities by helping adults gain access to academic credit at colleges and universities for formal courses and examinations taken in the workplace or other settings outside traditional higher education. The service reviews programs and assigns to them a suggested level of college credit. Individuals applying to a college or university may submit ACE-recommended programs for possible awarding of college credit by that institution. For more information, visit the ACE CREDIT Transcript Service website at http://www.acenet.edu/acecredit.