Certified Hotel Administrator (CHA) Online Program


The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills. ​

Certified Hotel Administrator (CHA) Online Program
SKU: 61-611-13-70-10-02

Certified Hotel Administrator (CHA) Online Program

Price: $700.00
Member Price: $595.00
Price: $700.00
Member Price: $595.00

General managers and hospitality executives provide leadership to every level of a hospitality operation. They establish the vision and lead their staff in executing it. Their dedication to the hospitality industry is evident in the way they seek out continuing education, manage their employees, and ensure the financial success of the property. The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills. ​

Program features include:

  • Review material on the go. You can download program content to your computer, mobile device or tablet for offline reading.
  • Content organized by topic in a modular format that makes it easy to review material in any order
  • A practice quiz with each module that can be taken as many times as needed

Resource Materials

The Certified Hotel Administrator review program is a self-paced online program that helps you prepare for the CHA certification exam. You can access it online or download the content into a mobile device, tablet or computer.

The program is segmented by modules with topics including:

  • Financial Management
  • Food and Beverage Management
  • Human Resources
  • Leadership
  • Marketing and Sales
  • Revenue Management
  • Rooms Management

You can focus on one area at a time in any order. Each module includes a practice quiz that you can take as many times as you wish before attempting to take the comprehensive final exam.


Qualifying Position

  • General Manager, owner/operator* in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the operation of two or more properties. (*A corporate executive is defined as an individual, employed by a firm responsible for the operation of two or more properties, who serves as a regional or corporate director of operations, or has ultimate corporate responsibility for rooms, marketing, finance, food and beverage, revenue management, human resources or engineering.)
  • Assistant general manager or director of operations/rooms division (after successfully completing the CRDE).

Position Examples

General Manager, Asst. General Manager

Time in Position

2 years of experience

How to Reduce Time in Position

  • Remove 1 year with 1 current AHLEI department head certification (limit 1)
  • Remove 1 year with degree from an accredited academic institution (limit 1)

How to Obtain Certification

  • Purchase your application, study guide, and exam package
  • Complete and submit your application and supporting documents
  • Upon approval, access resource materials
  • Connect with a proctor to complete your exam

How to Apply

Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. Until your application is approved, you will be unable to access the exam preparation resource materials that are part of your purchase.

To apply:

  1. After checkout, check your order confirmation email and click on the "Apply Online" link.
  2. Upon logging into the system, you can select the "Launch" button to begin your application.
  3. Follow the instructions and steps provided.
  4. Provide correct documentation and required references. Have these documents available for upload:
    • Current Resume
    • Job Description
    • Copy of diploma or transcripts
    • Any previous AHLEI certification certificates
  5. Following response by references, open and submit application.

Following application approval, your exam preparation resource materials will become available under “My Learning & Exams.” If your application is denied, you will be entitled to a refund of your entire package.

Enrollment period

Exam will be accessible for 1 year from date of application approval.

Proctor Required


# Questions


Time Allowed

240 minutes

Passing Score


Retake Limit

2 retake purchases allowed (within 1 year from date of application approval)

Retake Price


Finding a Proctor

You will need to connect with a proctor and register for a proctored exam session before you see the exam under the “My Learning and Exams” dashboard. Follow the prompts to identify a proctor.

NOTE: Proctors will need to follow an approval process. When you have identified a proctor, be sure to share the proctor approval process.

Once your proctor schedules an exam session, they will send you and enrollment link, select enroll and you can access your exam under Proctored Exams on your Learning and Exam dashboard. On the day of the exam, select Launch exam, your Proctor will enter in the Exam Session password and your exam will start.


Once you have submitted your exam, you will receive a pass/fail notification. Once your Proctor has closed out the Exam Session you’ll see your exam results/certificate under the Certificate/Results tab on your Learning and Exam dashboard.

Upon passing the exam, you will be granted access to your digital certification certificate. You will also be sent a CHA pin and printed certificate. 

To purchase an exam retake, please contact Customer Care.

Certifications are valid for 5 years.

You may purchase your digital recertification application at any time before the expiration date. To recertify, candidates must pay the fee and complete a recertification application, submitting all supporting documentation. The recertification fee* is $200. (Prices are subject to change without notice.) Candidates who apply to recertify past the 5-year mark are subject to a late fee.

Visit Get Certified to purchase the Recertification Application.

Once your application is approved, a new certificate will be available under the Certificates/Results tab on your Learning and Exams dashboard.

For additional information, please contact the Professional Certification Department: ​

Email: certification@ahlei.org | Phone: 407-999-8100 or 888-575-8726


The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills. ​

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