The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills.
General managers and hospitality executives provide leadership to every level of a hospitality operation. They establish the vision and lead their staff in executing it. Their dedication to the hospitality industry is evident in the way they seek out continuing education, manage their employees, and ensure the financial success of the property. The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills.
Program features include:
Resource Materials
The Certified Hotel Administrator review program is a self-paced online program that helps you prepare for the CHA certification exam. You can access it online or download the content into a mobile device, tablet or computer.
The program is segmented by modules with topics including:
You can focus on one area at a time in any order. Each module includes a practice quiz that you can take as many times as you wish before attempting to take the comprehensive final exam.
Prerequisites
Qualifying Position
Position Examples
General Manager, Asst. General Manager
Time in Position
2 years of experience
How to Reduce Time in Position
How to Obtain Certification
How to Apply
Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites. Until your application is approved, you will be unable to access the exam preparation resource materials that are part of your purchase.
To apply:
Following application approval, your exam preparation resource materials will become available under “My Learning & Exams.” If your application is denied, you will be entitled to a refund of your entire package.
Enrollment period
Exam will be accessible for 1 year from date of application approval.
Proctor Required |
Yes |
# Questions |
200 |
Time Allowed |
240 minutes |
Passing Score |
70% |
Retake Limit |
2 retake purchases allowed (within 1 year from date of application approval) |
Retake Price |
$100 |
Finding a Proctor
You will need to connect with a proctor and register for a proctored exam session before you see the exam under the “My Learning and Exams” dashboard. Follow the prompts to identify a proctor.
NOTE: Proctors will need to follow an approval process. When you have identified a proctor, be sure to share the proctor approval process.
Once your proctor schedules an exam session, they will send you and enrollment link, select enroll and you can access your exam under Proctored Exams on your Learning and Exam dashboard. On the day of the exam, select Launch exam, your Proctor will enter in the Exam Session password and your exam will start.
Results
Once you have submitted your exam, you will receive a pass/fail notification. Once your Proctor has closed out the Exam Session you’ll see your exam results/certificate under the Certificate/Results tab on your Learning and Exam dashboard.
Upon passing the exam, you will be granted access to your digital certification certificate. You will also be sent a CHA pin and printed certificate.
To purchase an exam retake, please contact Customer Care.
Certifications are valid for 5 years.
You may purchase your digital recertification application at any time before the expiration date. To recertify, candidates must pay the fee and complete a recertification application, submitting all supporting documentation. The recertification fee* is $200. (Prices are subject to change without notice.) Candidates who apply to recertify past the 5-year mark are subject to a late fee.
Visit Get Certified to purchase the Recertification Application.
Once your application is approved, a new certificate will be available under the Certificates/Results tab on your Learning and Exams dashboard.
For additional information, please contact the Professional Certification Department:
Email: certification@ahlei.org | Phone: 407-999-8100 or 888-575-8726
The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills.
Learn More