Certified Lodging Security Officer (CLSO) Online Study Guide and Exam

Prerequisites

Qualifying Position

• Individuals: Candidates must be employed in the position of a security officer.
• Group or Property Training: Candidates must be employed in the position of a security officer or participating in security officer training (verified by training organization purchase of CLSO program materials).

Time in Position

None

How to Obtain Certification

• Purchase your application, study guide, and exam package
• Complete and submit your application and supporting documents
• Upon approval, access resource materials
• Connect with a proctor to complete your exam

How to Apply

Upon purchase, you will be required to complete an online application to ensure you meet the prerequisites.

To apply:

1. After checkout, check your order confirmation email and click on the "Apply Online" link.
2. Upon logging into the system, you can select the "Launch" button to begin your application.
3. Follow the instructions and steps provided.
4. If you are not currently employed as a security officer, enter the name of the training organization under Company Name
5. Provide correct documentation and required references. Have these documents available for upload:
   • Current Resume
   • Job Description
   • Copy of diploma or transcripts
   • Any previous AHLEI certification certificates
   • Following response by references, open and submit application.
6. Following responses by references, open and submit application.

Following application approval, your exam preparation resource materials will become available under “My Learning & Exams.” If your application is denied, you will be entitled to a refund of your entire package.

Enrollment period

Exam will be accessible for 1 year from date of application approval.

Finding a Proctor

You will need to connect with a proctor and register for a proctored exam session before you see the exam under the “My Learning and Exams” dashboard. Follow the prompts to identify a proctor.

NOTE: Proctors will need to follow an approval process. When you have identified a proctor, be sure to share the proctor approval process.

Once your proctor schedules an exam session, they will send you and enrollment link, select enroll and you can access your exam under Proctored Exams on your Learning and Exam dashboard. On the day of the exam, select Launch exam, your Proctor will enter in the Exam Session password and your exam will start.

Results

Once you have submitted your exam, you will receive a pass/fail notification. Once your Proctor has closed out the Exam Session you’ll see your exam results/certificate under the Certificate/Results tab on your Learning and Exam dashboard.

Upon passing the exam, you will be granted access to your digital certification certificate. To purchase an exam retake, please contact Customer Care.