COVID-19 Precautions for Hotels (Spanish)

Chip Rogers, President and CEO, AHLA

“By taking these COVID-19 precautions, hotels can be better prepared to welcome back America’s traveling public.”

COVID-19 Precautions for Hotels (Spanish)
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COVID-19 Precautions for Hotels (Spanish)

Price: $5.00
Member Price: $5.00
Price: $5.00
Member Price: $5.00
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As you welcome guests back, earn their confidence by training your team to meet the new health and safety challenges presented by COVID-19.

NEW MODULE: As properties look to enforce COVID-19 requirements with guests, difficult situations may arise with guests adhering to the guidelines. The new de-escalation module offers all hotel employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality throughout all interactions. This new module guides employees in: Preparation and awareness, signs of escalation, staying calm, de-escalation steps, assisting others, and getting help.

This online training:

  • Presents industry-aligned cleaning and safety standards developed and endorsed by hospitality leaders and public health experts
  • Was developed by AHLEI in collaboration with the American Hotel & Lodging Association’s Safe Stay Initiative and the Safe Stay Advisory Council
  • Explains employee procedures and protocols in the areas of cleaning and sanitizing, employee health, physical distancing, and personal hygiene and protection

Training content includes:

  • An overview of COVID-19, its symptoms, and details about its transmission
  • An overview of the importance of employee health and health reporting
  • Actions employees can take to keep guests and themselves safer, including correct use of face coverings and handwashing
  • Ways to keep guests safer through updated cleaning and disinfecting procedures in both front of the house and back of the house
  • An overview of room recovery procedures in the event of a known or suspected case of COVID-19
  • How to keep guests and coworkers safer through physical distancing
  • An overview of difficult situations related to COVID-19 guest requirements
  • A review of the importance of mindset, listening skills, and the spirit of hospitality when dealing with difficult situations
  • Actions employees can take to de-escalate difficult situations and find solutions

The training includes a brief assessment with unlimited attempts to earn an 80% passing score. Successful candidates can print a certificate of completion.

Enterprise Solutions

To order this training for your organization or to host this training on your Learning Management System, please contact our sales team.

25 minutes

©2020

About the training:

  • 15 minutes
  • 5 question assessment
  • Spanish (also available in English)
  • 100% digital, accessible on personal computers and mobile devices
  • Upon completing the training and passing the assessment with a score of at least 80%, learners are awarded a certificate of completion for the training.
  • Accessible to all – no time in position required

Copyright: 2020

Chip Rogers, President and CEO, AHLA

“By taking these COVID-19 precautions, hotels can be better prepared to welcome back America’s traveling public.”

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