Elements of Service – Serving Guests With Disabilities

Elements of Service: Serving Guests with Disabilities is an online learning program designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities (vision, hearing, and mobility impairments).

Learners are presented with a variety of service situations for guests with disabilities, where uninformed actions can cause distress or even danger. From the point of entry and check-in to food service and at touchpoints throughout a hotel visit, service providers learn the communication skills and tools that will create outstanding service interactions with this fast-growing traveling population.

The goal of this program is to ensure that hotel staff feel confident and equipped to handle service interactions with hotel guests who are disabled—without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hotel guests with disabilities.

There are knowledge checks with feedback throughout the program. A 20-question quiz at the end of the course tests understanding.

Please note:

• Upon ordering, an email confirmation is sent providing instructions on how to access the online program for three months from date of purchase.
• Organizations may license the product for training multiple employees. Contact sales to learn more.

30-45 minutes

©2016