The Americans with Disabilities Act (ADA) guarantees basic rights for people with disabilities, including full and equal access to your property and services. However, it's up to you to understand the best way to deliver quality service to guests with disabilities. This training program highlights the unique needs of guests with various disabilities and identifies how hospitality employees can accommodate their desire for independence. It also covers expanded ADA requirements regarding power-driven mobility devices, service animals, and practical steps you can take to ensure the safety and satisfaction of guests with disabilities.
The video/DVD is presented in English and Spanish.
Companion material includes:
- One Leader's Guide (in English)
- One Bilingual Learner's Guide (in English and Spanish in a side-by-side format)
Additional Learner’s Guides can be purchased separately.
©2011, 33 minutes