Front Desk First Impressions (Spanish)

Available in English

This product is also available in English!

 

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Front Desk First Impressions (Spanish)
05226DVD01SPGE

Front Desk First Impressions (Spanish)

Price: $235.95
Member Price: $188.95
Price: $235.95
Member Price: $188.95
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First impressions of your property set the tone for the guest's overall experience at your property. This video focuses on these interactions and various tasks of front desk employees, with five segments showcasing sample encounters between front desk agents and guests.

Topics include:

  • Check-In
  • Handling complaints
  • Upselling
  • Multitasking
  • Follow up

Companion materials with this DVD includesa Leader's Guide, Learner's Guide, pre-shift lesson plans, and an accomplishment checklist in PDF format.

©2010, 43 minutes

Available in English

This product is also available in English!

 

Learn More