First impressions of your property set the tone for the guest's overall experience at your property. This video focuses on these interactions and various tasks of front desk employees, with five segments showcasing sample encounters between front desk agents and guests.
- Handling complaints
- Follow up
Companion materials with this DVD includes a Leader's Guide, Learner's Guide, pre-shift lesson plans, and an accomplishment checklist in PDF format.
Also available in Spanish.
©2010, 43 minutes