Front Desk First Impressions DVD

First impressions of your property set the tone for the guest's overall experience at your property. This video focuses on these interactions and various tasks of front desk employees, with five segments showcasing sample encounters between front desk agents and guests.

Topics include:

• Check-In
• Handling complaints
• Upselling
• Multitasking
• Follow up

Companion materials with this DVD includes a Leader's Guide, Learner's Guide, pre-shift lesson plans, and an accomplishment checklist in PDF format.

Also available in Spanish.

Multiple Staff Members

To order this program for your property to train multiple staff members, contact our sales team.

©2010, 43 minutes