Front Desk First Impressions

Disponible en Español

This product is also available in Spanish!

 

Learn More
Front Desk First Impressions
05226DVD01ENGE

Front Desk First Impressions

Price: $235.95
Member Price: $188.95
Price: $235.95
Member Price: $188.95
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First impressions of your property set the tone for the guest's overall experience at your property. This video focuses on these interactions and various tasks of front desk employees, with five segments showcasing sample encounters between front desk agents and guests.

Topics include:

  • Check-In
  • Handling complaints
  • Upselling
  • Multitasking
  • Follow up

Companion materials with this DVD includes a Leader's Guide, Learner's Guide, pre-shift lesson plans, and an accomplishment checklist in PDF format.

Also available in Spanish.

©2010, 43 minutes

Disponible en Español

This product is also available in Spanish!

 

Learn More