GM (General Manager) 101 is an interactive, online program that provides an overview of the knowledge and skills that help new or experienced general managers and/or new property owners/operators to successfully manage a hotel property.
GM101 includes case studies, practice sessions, and post-diagnostic assessment to measure development of skills and knowledge of hotel operations.
Major areas of hotel operations covered in this program include:
- Property Operations
- Financial Management
- Guest Experience
- People Management and Leadership
- Marketing and Sales Management
- Food and Beverage Operations
Please note: Upon ordering, a keycode is immediately provided by email to access the GM101 online program for three months from date of purchase.