Guest Service Gold® Golden Opportunities Online Program and Certification (Spanish)

Golden Opportunities

Online training in Spanish focuses on seven guest service and recovery traits and includes CGSP exam.

Guest Service Gold® Golden Opportunities Online Program and Certification (Spanish)
06510WBP01SPGE

Guest Service Gold® Golden Opportunities Online Program and Certification (Spanish)

Price: $85.00
Member Price: $58.00
Price: $85.00
Member Price: $58.00
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Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed. Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers, and enhances your job satisfaction.

The Guest Service Gold®: Golden Opportunities online program features these seven elements: Recovery: Turn it Around!, Personalization: Provide an Individualized Experience!, Knowledge: Be in the Know!, Passion: Inspire Others!, Commitment: Be All In!, Inclusion: Include Everyone! and Personality: Be Yourself!

The Guest Service Gold®: Golden Opportunities training prepares employees for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry.

This individual online training can be completed in two hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.

Includes:

  • Guest Service Gold®: Golden Opportunities online program
  • Certification Exam

Please note: Upon ordering, a keycode is immediately provided by email for use to access the Guest Service Gold®: Golden Opportunities online training program for three months from date of purchase. Access to the online certification exam is provided upon completing the program.

©2015

Golden Opportunities

Online training in Spanish focuses on seven guest service and recovery traits and includes CGSP exam.

Learn More