Guest Service Gold® Golden Opportunities Training Program

Guest Service Gold®: Golden Opportunities features a video (DVD format) with these seven elements:

• Recovery: Turn it Around!
• Personalization: Provide an Individualized Experience!
• Knowledge: Be in the Know!
• Passion: Inspire Others!
• Commitment: Be All In!
• Inclusion: Include Everyone!
• Personality: Be Yourself!

These segments can be viewed individually to emphasize or strengthen particular deficiencies in service, or enjoyed together as one comprehensive program. A trainer's guide covering additional topics, procedures, discussions and exercises enhances the program and allows for customization to your organization.

Guest Service Gold®: Golden Opportunities can be delivered in 2 hours in a group setting or as individual training.

Includes:

• DVD or USB format (22 minutes total running time)
• One Trainer's Guide
• Additional instructions, templates and forms accessible via online portal

To purchase participant workbooks with accompanying certification exam scan sheet, please call 407-999-8100.

Guest Service Gold®: Golden Opportunities is the preparation material for the Certified Guest Service Professional (CGSP®) designation.

Also available as an online program for individual training.

©2015

Also available in Spanish.

©2015