Guest Service Gold®: Golden Opportunities features a video (DVD format) with these seven elements:
- Recovery: Turn it Around!
- Personalization: Provide an Individualized Experience!
- Knowledge: Be in the Know!
- Passion: Inspire Others!
- Commitment: Be All In!
- Inclusion: Include Everyone!
- Personality: Be Yourself!
These segments can be viewed individually to emphasize or strengthen particular deficiencies in service, or enjoyed together as one comprehensive program. A trainer's guide covering additional topics, procedures, discussions and exercises enhances the program and allows for customization to your organization.
Guest Service Gold®: Golden Opportunities can be delivered in 2 hours in a group setting or as individual training.
- DVD (22 minutes total running time)
- One Trainer's Guide
- Additional instructions, templates and forms accessible via online portal
To purchase participant workbooks with accompanying certification exam scan sheet, please call 407-999-8100.
Guest Service Gold®: Golden Opportunities is the preparation material for the Certified Guest Service Professional (CGSP®) designation.
Also available as an online program for individual training.
Also available in Spanish.