Guest Service Gold® Golden Opportunities Training Program

Golden Opportunities

Instructor resources for teaching Golden Opportunities. Remember to order participant workbooks (call 407-999-8100 to order).

Guest Service Gold® Golden Opportunities Training Program
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Guest Service Gold® Golden Opportunities Training Program

Price: $235.95
Member Price: $188.95
Price: $235.95
Member Price: $188.95
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Guest Service Gold®: Golden Opportunities features a video (DVD format) with these seven elements:

  • Recovery: Turn it Around!
  • Personalization: Provide an Individualized Experience!
  • Knowledge: Be in the Know!
  • Passion: Inspire Others!
  • Commitment: Be All In!
  • Inclusion: Include Everyone!
  • Personality: Be Yourself!

These segments can be viewed individually to emphasize or strengthen particular deficiencies in service, or enjoyed together as one comprehensive program. A trainer's guide covering additional topics, procedures, discussions and exercises enhances the program and allows for customization to your organization.

Guest Service Gold®: Golden Opportunities can be delivered in 2 hours in a group setting or as individual training.

Includes:

  • DVD (22 minutes total running time)
  • One Trainer's Guide
  • Additional instructions, templates and forms accessible via online portal

To purchase participant workbooks with accompanying certification exam scan sheet, please call 407-999-8100.

Guest Service Gold®: Golden Opportunities is the preparation material for the Certified Guest Service Professional (CGSP®) designation.

Also available as an online program for individual training.

©2015

Also available in Spanish.

©2015

Golden Opportunities

Instructor resources for teaching Golden Opportunities. Remember to order participant workbooks (call 407-999-8100 to order).

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