Guests remember and share their experiences about your property. Guest Service Gold®: Making Connections provides hospitality professionals with the confidence to engage and connect with guests to find out their needs and provide memorable service.
The Guest Service Gold®: Making Connections online program features stories designed to motivate and inspire hotel employees to go for the gold and provide service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion.
The Guest Service Gold®: Making Connections training is the preparation for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry.
This individual online training can be completed in two hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
- Guest Service Gold®: Making Connections program
- Certification Exam
Please note: Upon ordering, a keycode is immediately provided by email for use to access the Guest Service Gold® online training program. Access to the online certification exam is provided upon completing the program.
Also available in Spanish.