Readers will learn how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment.
Information in this textbook will provide an understanding of diversity and cultural change. Practical information prepares leaders to put management tools into action to enhance service and boost business.
- Includes scan sheet for AHLEI-graded final exam for academic certificate of completion for students enrolled in a school program.
- To be eligible to take the final exam and earn a certificate of completion for this course, you must be enrolled at a school. Students MUST purchase their textbooks or online exams through the online store.
Authors: Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas and Judy Z. King, President, Quality Management Services
©2010, 11 Chapters, Softbound