Package includes a 365 day eBook access key plus the online exam.
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The purchaser will have access to this title for 365 days from access code redemption.
The eBook of this bestseller, Managing Front Office Operations provides an overview of a hotel’s front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.
The tenth edition includes sections on the impact of technology on hotel operations, including social media, mobile services, device connectivity, mobile payments, and the Internet of Things. There is a discussion of keycards and keyless entry technology. The section on income statements reflects the most recent edition of the Uniform System of Accounts for the Lodging Industry.
The digital edition is available for online and offline viewing through the website and VitalSource Bookshelf app. Please note that the eBook does not include the AHLEI-graded final exam scan sheet.
Upon ordering the digital edition, you will receive an access code with guided information to help you get started. Once you establish an account for the title, you will be able to view as well as download to the app.
Author: Michael L. Kasavana, Ph.D., Michigan State University
©2017, 14 Chapters, eBook