Managing Front Office Operations, Tenth Edition eBook

Digital features enhance the learning experience!

Best-selling front office textbook now on the VitalSource platform.

Managing Front Office Operations, Tenth Edition eBook
SKU: 70-708-14-15-10-10-180

Managing Front Office Operations, Tenth Edition eBook

Price: $68.00
Member Price: $57.80
Price: $68.00
Member Price: $57.80
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Now available as an interactive eBook through VitalSource Bookshelf! Access this title anytime, anywhere, on any device with the ability to highlight text, take notes, and search for specific content. Sync all of your activity between the mobile apps and browser version for the most compatible, multi-device platform available.

The purchaser will have access to this title for 180 days from access code redemption. PLEASE NOTE: The eBook does not include the AHLEI-graded final exam for this textbook.


The eBook of this bestseller, Managing Front Office Operations provides an overview of a hotel’s front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.

The tenth edition includes sections on the impact of technology on hotel operations, including social media, mobile services, device connectivity, mobile payments, and the Internet of Things. There is a discussion of keycards and keyless entry technology. The section on income statements reflects the most recent edition of the Uniform System of Accounts for the Lodging Industry.

The digital edition is available for online and offline viewing through the website and VitalSource Bookshelf app. Please note that the eBook does not include the AHLEI-graded final exam scan sheet.

Please note:

  • To be eligible to take the final exam and earn a certificate of completion for this course, you must be enrolled at a school. Students MUST purchase their textbooks or online exams through the online store.

Upon ordering the digital edition, you will receive an access code with guided information to help you get started. Once you establish an account for the title, you will be able to view as well as download to the app.

Author: Michael L. Kasavana, Ph.D., Michigan State University

©2017, 14 Chapters, eBook

ISBN 978-1-949324-17-4

Examination/Desk Copy

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form. International instructors should contact sales or call 407-999-8100.

Table of Contents

You can view the table of contents for this title here.

Instructor Resource Portal

To help instructors with course planning and activity ideas for this textbook, AHLEI provides a complimentary Instructor Resource Portal. Additional resources available through the portal include chapter outlines, optional test, PowerPoint files, and suggested activities for each chapter of the textbook.

To access the portal, please complete the initial request form. We will notify you by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Digital features enhance the learning experience!

Best-selling front office textbook now on the VitalSource platform.

Learn More