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The eBook of this bestseller, Managing Front Office Operations provides an overview of a hotel’s front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.
The tenth edition includes sections on the impact of technology on hotel operations, including social media, mobile services, device connectivity, mobile payments, and the Internet of Things. There is a discussion of keycards and keyless entry technology. The section on income statements reflects the most recent edition of the Uniform System of Accounts for the Lodging Industry.
The digital edition is available for online and offline viewing through the website and VitalSource Bookshelf app. Please note that the eBook does not include the AHLEI-graded final exam scan sheet.
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Author: Michael L. Kasavana, Ph.D., Michigan State University
©2017, 14 Chapters, eBook