Managing Hospitality Human Resources, Fifth Edition eBook

Manage the people who deliver hospitality

Discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Managing Hospitality Human Resources, Fifth Edition eBook
SKU: 70-734-14-15-10-05-180

Managing Hospitality Human Resources, Fifth Edition eBook

Price: $67.00
Member Price: $56.95
Price: $67.00
Member Price: $56.95
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Now available as an interactive eBook through VitalSource Bookshelf! Access this title anytime, anywhere, on any device with the ability to highlight text, take notes, and search for specific content. Sync all of your activity between the mobile apps and browser version for the most compatible, multi-device platform available.

The purchaser will have access to this title for 180 days from access code redemption. PLEASE NOTE: The eBook does not include the AHLEI-graded final exam for this textbook.


Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Updated content in the fifth edition includes:

  • The impact of the post-recession economy on recruiting, selection, retention, and turnover
  • How companies use social media to learn about job applicants
  • The latest trends in effective incentive programs and industry benefits
  • The changing face of unions and new trends in organizing and collective bargaining
  • Social responsibility issues, including what companies are doing (and not doing) right

Please note:

  • To be eligible to take the final exam and earn a certificate of completion for this course, you must be enrolled at a school. Students MUST purchase their textbooks or online exams through the online store.

Upon ordering the digital edition, you will receive an access code with guided information to help you get started. Once you establish an account for the title, you will be able to view as well as download to the app.

Authors: Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas; Misty M. Johanson, Ph.D., DePaul University; Michael P. Sciarini, Ph.D., Grand Valley State University

©2012, 14 Chapters, Digital

ISBN 978-1-949324-55-6

Examination/Desk Copy

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form. International instructors should contact sales or call 407-999-8100.

Table of Contents

You can view the table of contents for this title here.

Instructor Resource Portal

To help instructors with course planning and activity ideas for this textbook, AHLEI provides a complimentary Instructor Resource Portal. Additional resources available through the portal include chapter outlines, optional test, PowerPoint files, and suggested activities for each chapter of the textbook.

To access the portal, please complete the initial request form. We will notify you by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Manage the people who deliver hospitality

Discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Learn More