Managing Hospitality Human Resources, Fifth Edition

Manage the people who deliver hospitality

Discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Managing Hospitality Human Resources, Fifth Edition
00357CIN05ENGE

Managing Hospitality Human Resources, Fifth Edition

Price: $110.95
Member Price: $83.20
Price: $110.95
Member Price: $83.20
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Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Updated content in the fifth edition includes:

  • The impact of the post-recession economy on recruiting, selection, retention, and turnover
  • How companies use social media to learn about job applicants
  • The latest trends in effective incentive programs and industry benefits
  • The changing face of unions and new trends in organizing and collective bargaining
  • Social responsibility issues, including what companies are doing (and not doing) right

Please note:

  • Includes scan sheet for AHLEI-graded final exam for academic certificate of completion for students enrolled in a school program.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a Distance Learning student through AHLEI. Distance Learning students MUST order their textbooks through the online application ; textbooks purchased through the online store will NOT include the necessary final exam.

Authors: Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas; Misty M. Johanson, Ph.D., DePaul University; Michael P. Sciarini, Ph.D., Grand Valley State University

©2012, 14 Chapters, Softbound

Examination/Desk Copy

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form. International instructors should contact sales or call 407-999-8100.

Table of Contents

You can view the table of contents for this title here.

Instructor Resource Portal

To help instructors with course planning and activity ideas for this textbook, AHLEI provides a complimentary Instructor Resource Portal. Additional resources available through the portal include chapter outlines, optional test, PowerPoint files, and suggested activities for each chapter of the textbook.

To access the portal, please complete the initial request form. We will notify you by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Manage the people who deliver hospitality

Discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Learn More