Managing Service in Food and Beverage Operations, Fifth Edition eBook

Learn how to deliver a guest-driven experience!

New information on menu trends; new material on F&B-related technology such as online ordering and restaurant apps.

Managing Service in Food and Beverage Operations, Fifth Edition eBook
SKU: 70-718-14-15-10-05-180

Managing Service in Food and Beverage Operations, Fifth Edition eBook

Price: $69.00
Member Price: $58.65
Price: $69.00
Member Price: $58.65
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Access this title anytime, anywhere, on any device with the ability to highlight text, take notes, and search for specific content. Sync all of your activity between the mobile apps and browser version for the most compatible, multi-device platform available.

The purchaser will have access to this title for 180 days from access code redemption.

PLEASE NOTE: The eBook does not include the AHLEI-graded final exam for this textbook.


This textbook shows readers how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Readers will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations. There is an emphasis on how learning to think and act like an owner enhances an operation's value for everyone involved-owners, managers, staff, and guests.

The fifth edition includes information on the latest F&B trends such as food trucks and pop-up restaurants; extensive revisions to the menu chapter, including new information on menu trends; new material on F&B-related technology such as online ordering and restaurant apps; and new sections in several other chapters. In response to customer feedback, "task breakdowns" and many appendixes from the previous edition were deleted.

Please note:

  • To be eligible to take the final exam and earn a certificate of completion for this course, you must be enrolled at a school. Students MUST purchase their textbooks or online exams through the online store.

Upon ordering the digital edition, you will receive an access code with guided information to help you get started. Once you establish an account for the title, you will be able to view as well as download to the app.

Authors: Ronald F. Cichy, Ph.D., CHA Emeritus, CFBE, CHE, Michigan State University and Philip J. Hickey, Jr., Chairman, Miller's Ale House

©2017, 15 Chapters, Digital

ISBN 978-1-949324-29-7

Examination/Desk Copy

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Table of Contents

You can view the table of contents for this title here.

Instructor Resource Portal

To help instructors with course planning and activity ideas for this textbook, AHLEI provides a complimentary Instructor Resource Portal. Additional resources available through the portal include chapter outlines, optional test, PowerPoint files, and suggested activities for each chapter of the textbook.

To access the portal, please complete the initial request form. We will notify you by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Learn how to deliver a guest-driven experience!

New information on menu trends; new material on F&B-related technology such as online ordering and restaurant apps.

Learn More