Managing Technology in the Hospitality Industry 365 Day eBook and Online Exam

Hotels rely on technology

This edition has been updated with new information on gesture interfacing, multicore processors, PCI DSS with regard to POS systems, and a new section on tablet POS systems.

Managing Technology in the Hospitality Industry 365 Day eBook and Online Exam
SKU: 70-710-14-73-10-07-365

Managing Technology in the Hospitality Industry 365 Day eBook and Online Exam

Price: $113.41
Member Price: $96.40
Price: $113.41
Member Price: $96.40
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Package includes a 365 day eBook access key plus the online exam.

Now available as an interactive eBook through VitalSource Bookshelf! Access this title anytime, anywhere, on any device with the ability to highlight text, take notes, and search for specific content. Sync all of your activity between the mobile apps and browser version for the most compatible, multi-device platform available.

The purchaser will have access to this title for 365 days from access code redemption.


Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

Featured topics:

  • Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.)
  • Post 9/11 security issues
  • Health concerns (bedbugs, mold, viral outbreaks)
  • Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.)
  • Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)

Upon ordering the digital edition, you will receive an access code with guided information to help you get started.

Authors: Aleta A. Nitschke, The Rooms Chronicle, and William D. Frye, Ph.D., Niagara University

©2008, 14 Chapters, Digital

ISBN 978-1-949324-57-0

Examination/Desk Copy

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form. International instructors should contact sales or call 407-999-8100.

Table of Contents

You can view the table of contents for this title here.

Instructor Resource Portal

To help instructors with course planning and activity ideas for this textbook, AHLEI provides a complimentary Instructor Resource Portal. Additional resources available through the portal include chapter outlines, optional test, PowerPoint files, and suggested activities for each chapter of the textbook.

To access the portal, please complete the initial request form. We will notify you by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Hotels rely on technology

This edition has been updated with new information on gesture interfacing, multicore processors, PCI DSS with regard to POS systems, and a new section on tablet POS systems.

Learn More