Oregon – Golden Opportunities® Online Exam – Trip Advisor (Spanish)

Oregon-focused guest service

Spanish version of Oregon-specific guest service program.

Oregon – Golden Opportunities® Online Exam – Trip Advisor (Spanish)
06510WBP01SPOR

Oregon – Golden Opportunities® Online Exam – Trip Advisor (Spanish)

Price: $30.00
Price: $30.00
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Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed. Using a combination of vital elements, Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers and helps you build friendships that will last a lifetime.

The Guest Service Gold®: Golden Opportunities online program features these seven elements: Recovery: Turn it Around!, Personalization: Provide an Individualized Experience!, Knowledge: Be in the Know!, Passion: Inspire Others!, Commitment: Be All In!, Inclusion: Include Everyone! and Personality: Be Yourself!

The Guest Service Gold®: Golden Opportunities training is preparation material for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry.

This individual online training can be completed in 2 hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.

Includes:

  • Guest Service Gold®Golden Opportunities online program
  • Certification Exam
  • Bonus: Complimentary access to TripAdvisor® Reputation Management for Front-Line Staff online course.

Please note:

  • Upon ordering, a keycode is immediately provided by email for use to access the Guest Service Gold®: Golden Opportunities online training program for three months from date of purchase. A separate email will be sent with the keycode access for the TripAdvisor® Reputation Management for Front-Line Staff online course.
  • Access to the online certification exam is provided upon completing the program.

©2015

Oregon-focused guest service

Spanish version of Oregon-specific guest service program.

Learn More