Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed. Using a combination of vital elements, Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers and helps you build friendships that will last a lifetime.
The Guest Service Gold®: Golden Opportunities online program features these seven elements: Recovery: Turn it Around!, Personalization: Provide an Individualized Experience!, Knowledge: Be in the Know!, Passion: Inspire Others!, Commitment: Be All In!, Inclusion: Include Everyone! and Personality: Be Yourself!
The Guest Service Gold®: Golden Opportunities training is preparation material for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry.
This individual online training can be completed in 2 hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
- Guest Service Gold®Golden Opportunities online program
- Certification Exam
- Bonus: Complimentary access to TripAdvisor® Reputation Management for Front-Line Staff online course.
- Upon ordering, a keycode is immediately provided by email for use to access the Guest Service Gold®: Golden Opportunities online training program for three months from date of purchase. A separate email will be sent with the keycode access for the TripAdvisor® Reputation Management for Front-Line Staff online course.
- Access to the online certification exam is provided upon completing the program.