START Front Desk Representative Instructor Guide (Spanish)

The START for Front Desk Representative Instructor Guide is the trainer resource for the START training program for the Certified Front Desk Representative.

START is training presented in a classroom setting.

Programs for individual positions include the following sections:

• All Employee Knowledge
• Position-Specific Knowledge
• Job Breakdowns

The Front Desk Representative training features concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include:

• Identifying equipment and systems used by front desk staff
• Understanding the importance of key control
• Identifying the steps and tasks involved in pre-arrival, check in, and departure
• Demonstrating effective sales and upselling techniques used by the front desk.

Instructor Guide includes:

• Trainer materials and learning resources, including competencies, quizzes and activities.
• Printable certification exam questions for the Front Desk Representative position.

Successful candidates who complete the START program and pass the 30 multiple-choice question Certified Front Desk Representative exam with a score of 70% or higher will receive a certificate and lapel pin.

©2015