Skills, Tasks, And Results Training
START offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property.
The START for Guestroom Attendant Instructor Guide is the trainer resource for the START training program for the Certified Guestroom Attendant.
START is training presented in a classroom setting.
Programs for individual positions include the following sections:
- All Employee Knowledge
- Position-Specific Knowledge
- Job Breakdowns
The Guestroom Attendant training features concise instructions for training new or prospective employees on how to perform 19 key tasks correctly. These include:
- Defining common room status codes
- Demonstrating how to use cleaning supplies and chemicals correctly and safely
- Understanding safety and security issues for housekeepers
- Discussing ways to organize carts and work areas for maximum efficiency
Instructor Guide includes:
- Trainer materials and learning resources, including competencies, quizzes and activities.
- Printable certification exam questions for the Guestroom Attendant position.
Please note:
Successful candidates who complete the START program and pass the 30 multiple-choice question Certified Guestroom Attendant exam with a score of 70% or higher will receive a certificate and lapel pin.
©2015
Skills, Tasks, And Results Training
START offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property.
Learn More
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