Supervision in the Hospitality Industry, Fifth Edition

Skills for hospitality success

Learn skills to meet expectations of management, employees, and guests.

Supervision in the Hospitality Industry, Fifth Edition
00250CIN05ENGE

Supervision in the Hospitality Industry, Fifth Edition

Price: $112.95
Member Price: $84.70
Price: $112.95
Member Price: $84.70
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Supervision 6e Available Now

This textbook introduces the supervisory skills needed to succeed in a hospitality career.

The fifth edition features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.

Please note:

  • Includes scan sheet for AHLEI-graded final exam for academic certificate of completion for students enrolled in a school program.
  • To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a Distance Learning student through AHLEI. Distance Learning students MUST order their textbooks through the online application; textbooks purchased through the online store will NOT include the necessary final exam.

Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA

©2013, 14 Chapters, Softbound

ISBN 978-0-86612-405-8

Examination/Desk Copy

Instructors in the United States and Canada who would like to receive an examination copy or desk copy of this textbook should use this online request form. International instructors should contact sales or call 407-999-8100.

Instructor Resource Portal

To help instructors with course planning and activity ideas for this textbook, AHLEI provides a complimentary Instructor Resource Portal. Additional resources available through the portal include chapter outlines, optional test, PowerPoint files, and suggested activities for each chapter of the textbook.

To access the portal, please complete the initial request form. We will notify you by email when your registration has been approved. Once approved, you will be able to log in to the portal and access the many course resources we provide.

Skills for hospitality success

Learn skills to meet expectations of management, employees, and guests.

Learn More