This textbook offered in Spanish helps aspiring hospitality supervisors hit the ground running with the skills they'll need on the job. They will be prepared to juggle the expectations of management; guests; employees; and governmental agencies. Case studies help employees practice solving problems they may face on the job.
This textbook also provides resources to help employees create a professional development plan for their hospitality career.
Authors: Raphael R. Kavanaugh, Ed.D., CHA, Purdue University, and Jack D. Ninemeier, Ph.D., CFBE, CHE, Michigan State University
©2007, 14 Chapters, Softbound