This series of nine workbooks provides spa supervisors with insight into the skills and competencies they need to manage their time, communicate effectively, motivate their employees, resolve workplace conflicts, and manage the performance of their direct reports. Developed in collaboration with the International SPA Association (ISPA), elements include an emphasis on diversity management, exploration of personal influencing skills, discussion of electronic tools for time management, and etiquette for electronic communications.
The nine topics are:
- You as a Supervisor
- Conducting Orientation and Training
- Handling Problems and Conflicts
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
The ISPA Supervisory Skill Builders series is the prerequisite for the Certified Spa Supervisor (CSS) designation.