Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. The fourth edition has a fresh look and easy-to-follow format.
The Instructor Guides offer a clear, easy-to-follow format and contains step-by-step tips for presenting the content, as well as additional activities and handouts.
Nine topics are:
- You as a Supervisor
- Conducting Orientation and Training
- Handling Problems and Conflicts
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Sold as a package that includes all nine instructor guides.
Supervisory Skill Builders workbooks are available to help learners engage with the content and prepare them for the Certified Hospitality Supervisor (CHS®) professional certification designation. While employment in a supervisory capacity is required, completion of the program eliminates the 90-day time in position needed to qualify for the certification.