Supervisory Skill Builders: Instructor’s Guide, Fourth Edition

Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. The fourth edition has a fresh look and easy-to-follow format.

The Instructor Guides offer a clear, easy-to-follow format and contains step-by-step tips for presenting the content, as well as additional activities and handouts.

Nine topics are:

• You as a Supervisor
• Conducting Orientation and Training
• Leadership
• Handling Problems and Conflicts
• Motivation and Team Building
• Staffing and Scheduling
• Improving Employee Performance
• Effective Communication
• Time Management

Sold as a package that includes all nine instructor guides.

Supervisory Skill Builders workbooks are available to help learners engage with the content and prepare them for the Certified Hospitality Supervisor (CHS®) professional certification designation. While employment in a supervisory capacity is required, completion of the program eliminates the 90-day time in position needed to qualify for the certification.

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