Supervisory Skill Builders Workbooks, Fourth Edition

Supervisory Skill Builders workbooks provide supervisors with insight into the skills and competencies they need to manage their time. Supervisors will gain the know-how to communicate effectively, motivate their employees, resolve workplace conflicts, and to gain the respect, trust and support from the people who work for them.

The workbooks contain a variety of exercises, checklists, and other activities to help learners self-assess and engage with the content.

Nine topics are:

• You as a Supervisor
• Conducting Orientation and Training
• Leadership
• Handling Problems and Conflicts
• Motivation and Team Building
• Staffing and Scheduling
• Improving Employee Performance
• Effective Communication
• Time Management

Sold as a package that includes all nine workbooks. Instructor Guides are available for group training.

Supervisory Skill Builders workbooks are for in-person or on-the-job training; an online version of the program is available for self-study. Supervisory Skill Builders also prepares learners for the Certified Hospitality Supervisor (CHS®) professional certification designation.

©2017