Supervisory Skill Builders workbooks provide supervisors with insight into the skills and competencies they need to manage their time. Supervisors will gain the know-how to communicate effectively, motivate their employees, resolve workplace conflicts, and to gain the respect, trust and support from the people who work for them.
The workbooks contain a variety of exercises, checklists, and other activities to help learners self-assess and engage with the content.
Nine topics are:
- You as a Supervisor
- Conducting Orientation and Training
- Handling Problems and Conflicts
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Sold as a package that includes all nine workbooks. Instructor Guides are available for group training.
Supervisory Skill Builders workbooks are for in-person or on-the-job training; an online version of the program is available for self-study. Supervisory Skill Builders also prepares learners for the Certified Hospitality Supervisor (CHS®) professional certification designation.