This workbook, developed by AHLEI in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.
Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property's online reputation is essential and how guest reviews can contribute to a property's bottom line.
- An overview of TripAdvisor® and their policies on fraud, threats, and blackmail
- Where negative reviews come from
- Manager and employee roles in the review process
- Tips on appropriate ways of asking guests for reviews
- Multiple Staff Members
To order this program for your property to train multiple staff members, contact our sales team.