TripAdvisor® Reputation Management for Frontline Staff Workbook

Developed by AHLEI in partnership with TripAdvisor®

Learn how managing a property’s online reputation is essential.

TripAdvisor® Reputation Management for Frontline Staff Workbook
SKU: 55-555-13-14-10-01

TripAdvisor® Reputation Management for Frontline Staff Workbook

Price: $15.00
Member Price: $12.75
Price: $15.00
Member Price: $12.75
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QTY:

This workbook, developed by AHLEI in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.

Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property's online reputation is essential and how guest reviews can contribute to a property's bottom line.

Topics include:

  • An overview of TripAdvisor® and their policies on fraud, threats, and blackmail
  • Where negative reviews come from
  • Manager and employee roles in the review process
  • Tips on appropriate ways of asking guests for reviews
  • Multiple Staff Members

To order this program for your property to train multiple staff members, contact our sales team.

Developed by AHLEI in partnership with TripAdvisor®

Learn how managing a property’s online reputation is essential.

Learn More