CARE

Controlling Alcohol Risks Effectively is available for as a one-day workshop, online, for guest contact staff, and for trainers.

Responsible Alcohol Service

The Controlling Alcohol Risks Effectively® (CARE) for Servers program includes updates to learning activities and discussions on how to effectively monitor and control guests’ alcohol consumption, tactfully intervene before problems arise, carry out ID-checking policies, and handle minors according to your venue’s policies.

New sections on lodging-specific alcohol sales include areas covering in-room dining service, minibars, banquets and catering, as well as retail outlets such as gift shops. Other new topics presented include specific content on energy drinks, illegal drugs and tobacco sales.

Successful completion of any of the CARE training programs will lead to an American Hotel & Lodging Educational Institute (AHLEI) issued Training Verification Card, and can reduce liability risks and help lower insurance rates.

CARE for Servers 

Controlling Alcohol Risks Effectively® (CARE) is a one-day seminar that prepares servers with the proper knowledge of how to serve alcohol responsibly. The AHLEI-graded final exam offers proof of training for individuals who pass the 45-question CARE exam with a score of 84% or higher. Those who pass receive a CARE Training Verification Card.

Servers learn to:

  • Effectively monitor and control guests’ alcohol consumption
  • Tactfully intervene before problems arise
  • Carry out their establishment’s ID-checking policies and spot false identification
  • Handle minors according to their operation’s specific policies
  • Understand the laws in their state specifically and how they affect their procedure

The CARE program provides:

  • Section on lodging-specific alcohol sales, including in-room dining service, mini-bars, retail outlets/gift shops and banquets/special event
  • Content on energy drinks and illegal drugs
  • ID checking guide
  • Content on tobacco sales
  • Hotel and gaming scenarios
  • Easy-to-use instructor’s guide format
  • Training DVD to reinforce key concepts
  • Spanish version available

The CARE program includes everything a hospitality trainer needs to conduct an effective one-day workshop. The participant materials help employees better visualize training concepts, while the video provides specific training examples.

Contact Sales Connect with a salesperson to get started with CARE for Servers

CARE Online

The four-hour Controlling Alcohol Risks Effectively® (CARE) online program provides flexible, self-paced training to prepare employees for handling the challenges of responsible alcohol service. As with the paper-based program, the passing score for the 45-question exam is 84% or higher.

This interactive online program features audio/video, learning activities and review questions.

The CARE Online program is not approved in the following states: Louisiana, New Mexico, Tennessee, and Washington. Check with your state regulatory agency to confirm whether online training meets your area’s requirements.

Servers will learn how to:

  • Effectively monitor and control guests’ alcohol consumption
  • Tactfully intervene before problems arise
  • Carry out their establishment’s ID-checking policies and spot fake or altered identifications
  • Handle minors according to their operation’s policies
  • Describe the physical effects of alcohol
  • Explain the laws regarding alcohol service and how they affect their work

CARE® Online Includes:

  • Seven (7) content modules
  • Introduction
  • Alcohol Service and the Law
  • Checking Identification
  • Alcohol and Its Physical Impact
  • Intervention
  • State Laws
  • Summary
  • Glossary of terms
  • CARE® Pocket Guide (PDF format)
  • State laws document (PDF format)
  • Module quizzes for learning application
  • Proctored final exam
  • Certificate of Completion for servers who pass the final exam

Contact Sales Connect with a salesperson to order CARE Online

CARE for Guest Contact Staff

Guests affected by alcohol don’t confine themselves to the bar or restaurant. This workshop trains all employees, including front desk staff, valet attendants, cashiers, and housekeepers, to recognize signs of intoxication, communicate with management, and intervene appropriately in challenging situations. The training includes content on guestroom minibars, in-room dining and minors, and gift shops/retail outlets, as well as call-out boxes on gaming and tobacco sales. A passing score for the 20-question exam is 80% or higher.

Print pieces available for purchase include:

  1. Instructor Kit
    • Instructor Guide
    • Participant Manual
    • Training DVD
  2. Participant Manual and Exam Packet

CARE for Guest Contact Staff is also available in an online version.

Contact Sales Connect with a salesperson to get started with CARE for Guest Contact Staff

CARE for Trainers

This self-paced program enables those preparing to become a certified Controlling Alcohol Risks Effectively® (CARE) trainer to study the CARE Instructor’s Guide at a comfortable learning speed. Trainers take a proctored final exam graded by AHLEI. Successful candidates (80% or higher on 70-question exam) will be awarded a Controlling Alcohol Risks Effectively® for Trainers certificate. If required by state mandate, AHLEI will provide proof of certification to the appropriate governmental agencies.

Contact Sales Order CARE training for your organization