Guest Service Gold® and Certified Guest Service Professional (CGSP)
Guest service is the foundation and heart of every hospitality career. That’s why AHLEI recommends Guest Service Gold® training that leads to the Certified Guest Service Professional (CGSP) designation for every workforce program that prepares clients for the hospitality industry. With solid guest service skills, your clients will be a valuable addition to any hospitality operation.
Through Guest Service Gold, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. No time in position is required to earn the certification, giving your clients a marketable edge when applying for their first hospitality job.
Each Guest Service Gold® Training Program features a video (DVD format) with seven brief stories designed to motivate and inspire hotel employees to ‘go for the gold.’
- Guest Service Gold: Making Connections
- Guest Service Gold: Golden Opportunities
- Guest Service Gold Tourism
All three programs are available in English or Spanish, and all lead to the same Certified Guest Service Professional (CGSP) designation upon successful completion of the exam with a score of 70% or higher.