START for Individual Positions
START Your Clients on the Road to Success with Position-Specific Training
Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry. AHLEI offers six line-level training programs designed to give your clients the edge they need to fill those positions at properties in your region.
START (Skills, Tasks, and Results Training) for Individual Positions offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property. Training culminates in a certification exam leading to a professional designation for your clients.
Certification gives job seekers a competitive edge over non-certified candidates. It may also increase job retention and lead to opportunities to earn higher wages.
Programs for individual positions include the following sections:
- All Employee Knowledge
- Position-Specific Knowledge
- Job Breakdowns
Successful candidates who complete the START program and pass the 30 multiple-choice certification exam for that position with a score of 70% or higher will receive a certificate and lapel pin.
For-profit workforce agencies may purchase START instructor guides and student workbooks through AHLEI’s shopping cart. Non-profit agencies should contact sales for preferred pricing (must submit state-level tax exemption documentation).
What is the difference between START and quickSTART?
START is training presented in a classroom setting. quickSTART is training on-the-job. The quickSTART study guide includes a skills validation list that an employee would go through with their supervisor on the job to demonstrate proficiency in the tasks presented in the training. The START study guide does not have this piece because it is meant for classroom training.