Understanding Unconscious Bias

This scalable, interactive training suite acts as a springboard to heighten the awareness of unconscious bias and to guide hotel employees and managers in their interactions with guests and fellow employees.

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Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage your business’s reputation or ability to retain workers.

This topic is too important to settle for generic training.

Understanding Unconscious Bias, a new training suite developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA) and industry professionals, shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality industry.


			
				
					
						
							
 
							 
							 
							How are hotel employees 
							 The hospitality industry has a greater number 
							at greater risk for 
							unconscious bias? 
							of employees who serve in guest-facing roles 
							than most industries.  
							A majority of employees and managers will  
							experience the opportunity to welcome people  
							of different backgrounds, religions, customs 
							 and sexual orientations, etc.

Failure to adequately manage incidents of Unconscious Bias can result in negative publicity via adverse social media posts and other viral content that threatens to harm businesses’ reputations and revenue.

Employee Suite

The Employee edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides hospitality employees in their interactions with guests and fellow employees.

Language: English and Spanish
5 Modules | 30 minutes

Modules:

Introduction
Understanding Bias
The Impact of Bias at Work
Dealing with Bias: Ours and Others’
Knowledge Check

Order English Order Spanish

Contact Sales Interested in a solution for your whole team? Volume pricing is available.

Manager Suite

The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides hospitality managers in their interactions with guests and fellow employees.

Language: English and Spanish
9 Modules | 60 minutes

Modules:

Introduction
Understanding Bias
The Impact of Bias at Work
Dealing with Bias: Ours and Others’
Dealing with Bias: A Manager’s Perspective
Managing Interactions Involving Guests
Managing Employee Interactions
Crisis Management
Knowledge Check

Order English Order Spanish

Contact Sales Interested in a solution for your whole team? Volume pricing is available.

Resources

Frequently Asked Questions

Get answers to all of your questions about the course.

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Additional Resources

Additional resources that accompany the Understanding Unconscious Bias course include a discussion guide, a job aid, workplace posters, and additional videos.

ServSafe Workplace

ServSafe Workplace is a suite of training programs rooted in the cultural and social issues affecting today’s restaurant and hospitality work environments. Leveraging ServSafe’s reputation for premiere risk-mitigation training, ServSafe Workplace focuses on ways for managers and employees to navigate the sometimes-difficult topics that face service-industry professionals.

Also available from ServSafe Workplace: Sexual Harassment Prevention in Hospitality

Contact Sales Connect with a salesperson to bring unconscious bias training to your organization

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Understanding Unconscious Bias

Failure to adequately manage incidents of Unconscious Bias can result in negative publicity via adverse social media posts and other viral content that threatens to harm businesses’ reputations and revenue.

Employee Suite

Manager Suite

Resources

Frequently Asked Questions

Additional Resources

ServSafe Workplace

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