Understanding Unconscious Bias

This scalable, interactive training suite acts as a springboard to heighten the awareness of unconscious bias and to guide restaurant and hotel employees and managers in their interactions with guests and fellow employees.

Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage your business’s reputation or ability to retain workers.

This topic is too important to settle for generic training.

Understanding Unconscious Bias, a new training suite developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA) and industry professionals, shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality and foodservice industries.

Failure to adequately manage incidents of Unconscious Bias can result in negative publicity via adverse social media posts and other viral content that threatens to harm businesses’ reputations and revenue.

How are hotels at employees at greater risk for unconscious bias?

The restaurant and hospitality industries have a greater number of employees who serve in guest-facing roles than most industries.

A majority of employees and managers will experience the opportunity to welcome people of different backgrounds, religions, customs and sexual orientations, etc.

Employee Modules

Introduction
Understanding Bias
The Impact of Bias at Work
Dealing with Bias: Ours and Others’
Knowledge Check

Buy the Employee Version

The Employee edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides hospitality managers in their interactions with guests and fellow employees.

Learn More

Manager Modules

Introduction
Understanding Bias
The Impact of Bias at Work
Dealing with Bias: Ours and Others’
Dealing with Bias: A Manager’s Perspective
Managing Interactions Involving Guests
Managing Employee Interactions
Crisis Management
Knowledge Check

Buy the Manager Version

The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees.

Learn More

ServSafe Workplace

ServSafe Workplace Logo - PNGServSafe Workplace suite of training programs rooted in the cultural and social issues affecting today’s restaurant and hospitality work environments. Leveraging ServSafe’s reputation for premiere risk-mitigation training, ServSafe Workplace focuses on ways for managers and employees to navigate the sometimes-difficult topics that face service-industry professionals.

Resources: Access additional resources that accompany the Understanding Unconscious Bias course.

Also available from ServSafe Workplace: Sexual Harassment Prevention in Hospitality

Contact Sales Connect with a salesperson to bring unconscious bias training to your organization