Understanding Unconscious Bias

This scalable, interactive training suite acts as a springboard to heighten the awareness of unconscious bias and to guide hotel employees and managers in their interactions with guests and fellow employees.

Home / Program / Understanding Unconscious Bias

Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage your business’s reputation or ability to retain workers.

This topic is too important to settle for generic training.

Understanding Unconscious Bias, a new training suite developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA) and industry professionals, shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality industry.

Failure to adequately manage incidents of Unconscious Bias can result in negative publicity via adverse social media posts and other viral content that threatens to harm businesses’ reputations and revenue.



	
	
	
		
		
		

		
		 

		
		 

		
		 

		
		How are hotel employees 

		
		 The hospitality industry has a greater number 

		
		at greater risk for 

		
		unconscious bias? 

		
		of employees who serve in guest-facing roles 

		
		than most industries.  

		
		A majority of employees and managers will  

		
		experience the opportunity to welcome people  

		
		of different backgrounds, religions, customs 

		
		 and sexual orientations, etc.

Employee Suite

The Employee edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides hospitality managers in their interactions with guests and fellow employees.

Language: English and Spanish
5 Modules | 30 minutes

Modules:

Introduction
Understanding Bias
The Impact of Bias at Work
Dealing with Bias: Ours and Others’
Knowledge Check

Order English Order Spanish

Contact Sales Interested in a solution for your whole team? Volume pricing is available.

Manager Suite

The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees.

Language: English and Spanish
9 Modules | 60 minutes

Modules:

Introduction
Understanding Bias
The Impact of Bias at Work
Dealing with Bias: Ours and Others’
Dealing with Bias: A Manager’s Perspective
Managing Interactions Involving Guests
Managing Employee Interactions
Crisis Management
Knowledge Check

Order English Order Spanish

Contact Sales Interested in a solution for your whole team? Volume pricing is available.

Resources

Frequently Asked Questions

Get answers to all of your questions about the course.

View FAQs

Additional Resources

Additional resources that accompany the Understanding Unconscious Bias course include a discussion guide, a job aid, workplace posters, and additional videos.

ServSafe Workplace

ServSafe Workplace is a suite of training programs rooted in the cultural and social issues affecting today’s restaurant and hospitality work environments. Leveraging ServSafe’s reputation for premiere risk-mitigation training, ServSafe Workplace focuses on ways for managers and employees to navigate the sometimes-difficult topics that face service-industry professionals.

Also available from ServSafe Workplace: Sexual Harassment Prevention in Hospitality

Contact Sales Connect with a salesperson to bring unconscious bias training to your organization

Understanding Unconscious Bias

Failure to adequately manage incidents of Unconscious Bias can result in negative publicity via adverse social media posts and other viral content that threatens to harm businesses’ reputations and revenue.

Employee Suite

Manager Suite

Resources

Frequently Asked Questions

Additional Resources

ServSafe Workplace

Individuals

Lodging

Academic

Workforce

International

About AHLEI