Understanding Unconscious Bias

This scalable, interactive training suite acts as a springboard to heighten the awareness of unconscious bias and to guide hotel employees and managers in their interactions with guests and fellow employees.

Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage your business’s reputation or ability to retain workers.

MFHA LogoThis topic is too important to settle for generic training.

Understanding Unconscious Bias, a new training suite developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA) and industry professionals, shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality industry.

Failure to adequately manage incidents of Unconscious Bias can result in negative publicity via adverse social media posts and other viral content that threatens to harm businesses’ reputations and revenue.

Employee Suite

The Employee edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides hospitality managers in their interactions with guests and fellow employees.

Language: English and Spanish
5 Modules | 30 minutes

Modules:

  • Introduction
  • Understanding Bias
  • The Impact of Bias at Work
  • Dealing with Bias: Ours and Others’
  • Knowledge Check

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Contact Sales Interested in a solution for your whole team? Volume pricing is available.

Manager Suite

The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees.

Language: English and Spanish
9 Modules | 60 minutes

Modules:

  • Introduction
  • Understanding Bias
  • The Impact of Bias at Work
  • Dealing with Bias: Ours and Others’
  • Dealing with Bias: A Manager’s Perspective
  • Managing Interactions Involving Guests
  • Managing Employee Interactions
  • Crisis Management
  • Knowledge Check

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Contact Sales Interested in a solution for your whole team? Volume pricing is available.

Resources

Frequently Asked Questions

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Additional Resources

Additional resources that accompany the Understanding Unconscious Bias course include a discussion guide, a job aid, workplace posters, and additional videos.

ServSafe Workplace

ServSafe Workplace Logo - PNGServSafe Workplace is a suite of training programs rooted in the cultural and social issues affecting today’s restaurant and hospitality work environments. Leveraging ServSafe’s reputation for premiere risk-mitigation training, ServSafe Workplace focuses on ways for managers and employees to navigate the sometimes-difficult topics that face service-industry professionals.

Also available from ServSafe Workplace: Sexual Harassment Prevention in Hospitality

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