Workforce

Hospitality offers great diversity in its career opportunities and is known for promoting skilled workers quickly through the ranks to supervisory and management positions. ​Training culminates in a certification exam leading to a professional designation.

Hospitality is a high-growth career with much potential for qualified workers. Globally, hospitality and tourism continue to experience steady growth. In the United States, travel and tourism is the first, second, or third largest employer in 30 of the 50 states. Hospitality offers great diversity in its career opportunities and is known for promoting skilled workers quickly through the ranks to supervisory and management positions. ​

AHLEI has the resources you need to prepare your clients for long-term careers in hospitality and tourism. AHLEI’s training programs are used by numerous workforce development programs and agencies that work with audiences that include:​

  • youth​
  • immigrants and refugees​
  • formerly homeless adults​
  • correctional facility inmates​
  • people with disabilities​
  • displaced workers ​
  • military veterans​

AHLEI certification materials meet the requirements of stackable and portable certifications for Workforce Innovation & Opportunity Act (WIOA) grant purposes. AHLEI offers training that culminates in industry-recognized, portable certifications endorsed by the American Hotel & Lodging Association (AHLA). These industry-developed and industry-recognized trainings and certifications can open doors for YOUR clients. ​

Visit our Training and Certification section to find programs for your clients. ​

Our Implementation page provide tips and best practices for adding hospitality training to your organization’s workforce offerings.

START for Individual Positions​

START (Skills, Tasks, and Results Training) for Individual Positions offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property.

Learn More