Skills, Tasks, and Results Training (Classroom Program) 

AHLEI offers a classroom curriculum for hospitality called START (Skills, Tasks, And Results Training).  For workforce programs that use a classroom approach to training and career preparation, this textbook-centered program offers in-depth information, plus the opportunity for your clients to earn a professional certification.​

This 180-hour curriculum covers 12 hospitality positions. Students use a textbook and workbook and take a comprehensive final exam at the end of the program. They can also earn a professional certification with no time in position, providing them with a marketable edge when seeking employment. ​

Students who successfully complete the START curriculum and pass the final exam will receive a voucher waiving the fees for a Hospitality Skills Certification in one (1) of five (5) areas covered in the START curriculum.  ​

Front line certification designations available for START students include:​

  • Certified Front Desk Representative​
  • Certified Guestroom Attendant​
  • Certified Maintenance Employee​
  • Certified Restaurant Server​
  • Certified Guest Service Professional ​
  • The Skills, Tasks, and Results Training (START) program components have been created with the instructor in mind – everything needed to teach the program (instructor workbook, lesson plans, overheads, assessments, etc.) has been provided in a simple to use format, even for those instructors without a background in hospitality. ​

Contact Sales See if the full START curriculum is a good fit for your program