START for Individual Positions​

START for Individual Positions offers flexible and concise instructions on how to perform key tasks

START Your Clients on the Road to Success with Position-Specific Training

Hotels need qualified workers who can step into a job with a solid foundation of skills in their specific area, as well as general knowledge about the hospitality industry. AHLEI offers six line-level training programs designed to give your clients the edge they need to fill those positions at properties in your region.​

START (Skills, Tasks, and Results Training) for Individual Positions offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property.  Training culminates in a certification exam leading to a professional designation for your clients. ​

Certification gives job seekers a competitive edge over non-certified candidates. It may also increase job retention and lead to opportunities to earn higher wages. ​

Programs for individual positions include the following sections: ​

  • All Employee Knowledge ​
  • Position-Specific Knowledge ​
  • Job Breakdowns ​

Successful candidates who complete the START program and pass the 30 multiple-choice certification exam for that position with a score of 70% or higher will receive a certificate. ​START training is available in English, Spanish, and simplified Chinese.

Breakfast Attendant ​

START Certified Breakfast Attendant

Breakfast attendants help guests get their day off to a great start. The Breakfast Attendant certification recognizes those employees who have the skills and knowledge to provide excellent food and beverage service every morning at a lodging property. ​

START for Breakfast Attendant training covers 16 key areas, including: ​

  • How to properly handle food from receiving to service​
  • Knowledge of cross contamination, foodborne illness, and food allergens​
  • How to set up side stations, display breakfast items, and maintain tables ​

Front Desk Representative ​

START Certified Front Desk Representative

Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. The Front Desk Representative certification recognizes those professionals who are skilled at the many tasks they must perform.

START for Front Desk Representative covers 16 key areas, including: ​

  • Identifying equipment and systems used by front desk staff​
  • Understanding the importance of key control ​
  • Identifying the steps and tasks involved in pre-arrival, check in, and departure​

Guestroom Attendant ​

START Certified Guestroom Attendant

Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property, the guestroom, is kept to the highest standards of cleanliness. Certification recognizes those guestroom attendants who are skilled in every cleaning task.​

START for Guestroom Attendants covers 19 key areas, including: ​

  • Demonstrating how to use cleaning supplies and chemicals correctly and safely​
  • Understanding safety and security issues for housekeepers​
  • Discussing ways to organize carts and work areas for maximum efficiency ​

Kitchen Cook ​

START Certified Kitchen Cook

When a property has a reputation for great food, it’s because the kitchen cooks are doing an outstanding job. They are skilled in preparing food, using kitchen equipment properly, and ensuring that everything is kept safe and sanitary. The Certified Kitchen Cook credential recognizes those professionals in a food service operation who are committed to high standards in everything they do. ​

START for Kitchen Cook covers 18 key areas, including: ​

  • Explaining how to use basic kitchen tools and equipment, including knives​
  • Converting standard recipes based on portion size and number of portions​
  • Demonstrating basic kitchen safety and sanitation guidelines​

Maintenance Employee ​

START Certified Maintenance Employee

There is so much at a lodging property that can go wrong; maintenance employees are the first to respond when something needs to be fixed and kept in top shape. The Certified Maintenance Employee recognizes those professionals who know how to maintain the physical property. ​

START for Maintenance Employee covers 14 key areas, including: ​

  • Discussing the importance of OSHA regulations and person protective equipment​
  • Summarizing the role of maintenance workers in property safety and security ​
  • Listing common tools and how to prepare, inventory, and maintain them ​

Restaurant Server ​

START Certified Restaurant Server

When it comes to an outstanding dining experience, guests rely on restaurant servers. They’re the ones who make them feel welcome, can explain the menu, serve food, and provide all-around great service. The Certified Restaurant Server recognizes the high level of professionalism needed to succeed and to bring outstanding service to every guest.​

START for Restaurant Server covers 22 key areas, including: ​

  • Demonstrating how to greet and seat guests and anticipate guest needs​
  • Explaining how to serve beverages, serve the meal, and check back to the table ​
  • Explaining how to present guest checks and settle bills ​

For-profit workforce agencies may purchase START instructor guides and student workbooks through AHLEI’s shopping cart.  Non-profit agencies should contact sales for preferred pricing (must submit state-level tax exemption documentation). ​​

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