Guest Blog Post by Emily Becker, Director of Digital Content at ECPAT-USA Each January — National

While most people are celebrating the holidays, your employees are hard at work giving your guests

You’ve made all the plans for the property holiday party — booked the entertainment, ordered the

  Serving guests is what the hospitality industry does best. More and more, though, they are having

The hard work is done. The framed certificate from American Hotel & Lodging Educational Institute is

  A front desk supervisor’s manager insists that he come over to her apartment after work so she

  You’ve gone from being the star employee to the newest supervisor at your property. Now what? How

AHLEI training helps raise awareness and equips associates to fight child sex trafficking As part of

Are you protecting your guests from phone scammers?   An article making its rounds through the

The American Hotel & Lodging Educational Institute (AHLEI) has introduced Elements of Service: Serving